Commissioning procedures

We promise a simple, fast procedure through which you can assign us to work for you. The procedure is as follows:
Step One: Phone calls and inquiries
If you have any questions, please call one of our consultants, who can answer your questions and offer you professional support and consulting assistance. You can reach us via telephone, fax or email.

Tel.: 8610-6492 2828
Fax: 8610-6489 9259
Email: info@tianchao.com.cn

Step Two: Clarification and written reply
After responding to your enquiries via telephone, fax or email, we will assign a consultant to talk with you to clarify the investigation objectives and tasks before a group of our investigators draw up an investigation plan and provide a written letter of intent for your information, which includes:
1. A statement whether we can accept the assignment
2. An assessment of the commissioned project
3. An investigation plan
4. Estimated time needed to complete the project
5. The fee we charge

Step Three: Plan confirmation and agreement signing
We will flesh out the plan as you require and sign it into a formal agreement with you before the investigation formally starts.

Step Four: Investigation fulfilled and report delivered
Our investigators will keep you posted about how the investigation goes and provide you with a complete investigation report when the job ends. The report includes original copies of documents obtained during the investigation, documented investigation processes in great detail, relevant pictures, audio/video materials, legal analyses, expert opinions and others for your information.

If you have any questions about this procedure, please don’t hesitate to call us for more information.

Fees
The fees for all of our investigation services are time-based or quoted by the number of effective work hours we work.
After your initial enquiries, our consultant will provide you with information about the number of effective work hours we will need to handle the case and a quote.
Our fees are charged in one of the following two ways:
1. Assignment fees paid at one time
This applies to regular business investigations, insurance settlement investigation and litigation services.
2. Assignment fees paid by stage
This applies to detailed business investigation, due diligence, risk control and others.
For clients in China including Hong Kong, Macau and Taiwan, our current fee is RMB 200 per hour. We accept bank transfers and cash payment.
For clients in the United States, Canada, Europe, Australia, Singapore, South Korea and Japan, our current fee is USD 30 per hour. We accept bank transfers, Western Union Quick Cash, and cash payment.
For more information, please contact one of our consultants. We are always ready to provide services you expect from a professional service provider.